Terms and conditions

These terms and conditions shall apply to all sales through elafela.se and will exclude application of any deviating general or specific conditions or terms of buyer. No waiver or modification of these Conditions of Sale shall be binding upon Elafela, unless approved in writing by an authorized representative of Elafela.

Price and Payment

Every product is shown including tax. In the shopping cart you can see the total price including all fees, taxes, shipping and method of payment. Customers outside the European Union (EU) are responsible for paying any additional taxes and toll charges in their country. Swedish VAT is deducted from such orders automatically.

Delivery

Normal production and delivery time is 1-3 weeks with shipping world-wide. If a product has another delivery time, this delivery time will be stated in connection to the individual products.

All orders inside Sweden are eligible for free shipping.

All orders outside Sweden above $171.31 are eligible for free shipping.

Unclaimed packages will be returned to us. For all unclaimed packages you will be debited all fees in connection with the return delivery.

Returning products

Returning a product is to be done on your expense, unless the product is faulty or damaged upon delivery. Returned products are to be sent as letters or postal packages, and not for COD, after explicitly stating in an email to us that you want to return the product. In case of a trade, Elafela will not pay for the delivery of the replacement product.

Return Policy

Elafela’s return period is 14 days.

Elafela shall, if under the jurisdiction of our return policy, refund you what you have paid for the product/products as soon as possible, but latest within 30 days of the product being returned. You are obliged to pay for the return delivery of the product. Elafela will pay to send replacement products.

In your message to us you must clearly state that you regret your purchase. The return period is counted from the day you received the purchased, the full, or a significant part of the product. If you have purchased a customized product -or a product with a significant personal customization, the return period is counted from the day Elafela have informed you about the product.

When returning a product

  • You are obliged to keep the product/service in the same condition as when delivered.
  • You must not have used the product, however you have the right to investigate the condition the product was in when delivered. If damage or harm is caused to a product while investigated the product does not qualify for the return policy.

The return shall be sent to the following address:

ELAFELA AB
Södervägen 70
18364 Täby
Sweden

Privacy policy

You must be over 18 years old to shop at elafela.se. When ordering a product you will be asked to fill in you personal information. Upon purchase you agree to this information is stored in accordance with Elafela’s privacy policy in order to fulfill our agreement to you as our customer. In accordance to the Swedish law of Personuppgiftslagen (198:204) you have the right to know the information Elafela have registered about your person. If the information is erroneous, incomplete or irrelevant, you may ask to have your information corrected and/or removed. If this is the case please contact us. All personal information is treated with the respect of your privacy.

Force Majeure

Elafela is not liable for any non-performance caused by circumstances beyond our control, which directly or indirectly prevents, obstructs or renders production, delivery or freight uneconomical until such obstacle has been removed (force majeure). Such circumstances shall be deemed to include difficulties to procure raw materials as well as other difficulties and disturbances, including but not limited to war, riot, labour conflicts, fire, flood, storm, accident, fuel or power shortages, transportation shortages, obstacles or interruptions regarding transportation at sea and breakdowns or interruptions of any kind as regards to our equipment or facilities, which are deemed necessary for the performance of our agreements’ obligations.

Please visit EU’s website for Online Dispute Resolution for additional information.